Ecommerce

Industry Solutions

Hyper-Personalization and Customer Lifetime Value

We help e-commerce businesses move beyond basic recommendations to achieve true hyper-personalization. We implement advanced Loyalty & Personalization engines, integrated with AI to deliver dynamic pricing, tailored product discovery, and highly relevant content across all channels. Our goal is to significantly boost the average order value (AOV) and customer lifetime value (LTV).

Agentic CRM for Seamless Customer Journeys

We automate the entire customer lifecycle, from initial browsing to post-purchase service, using robust Agentic CRM platforms (as a Creatio partner, for example). This system unifies all customer data, enabling AI Agents (leveraging, for example, Salesforce partnerships) to automate personalized outreach, manage service inquiries, and proactively resolve issues, ensuring a frictionless and consistent omnichannel experience.

Real-Time Data Analytics and Inventory Optimization

We provide the foundation for data-driven merchandising and operational excellence. Our Data & AI solutions offer real-time insights into shopping behavior, inventory levels, and demand forecasting. This enables rapid optimization of product placement and precise inventory management, minimizing stockouts and maximizing fulfillment efficiency.

Agile Deployment of Customer Interfaces and Workflows

To quickly launch new promotions, marketplace integrations, or customer service features, e-commerce needs extreme agility. We utilize No-code/Low-code solutions (e.g., built on platforms like Creatio) to empower business users to rapidly build and modify storefront interfaces, launch micro-sites, and automate internal marketing and fulfillment workflows without intensive developer effort. This ensures faster speed-to-market for competitive features.

Multi-divisional CRM Implementation for a Major Financial Company

One of the leading companies in the financial industry required us to create and implement a CRM system in the corporate, retail and call center areas of their organization. The introduction of the CRM system was planned in a period of 18 months, we were asked to manage the entire process.

The Bank's New Mobile App

RITS Professional Services' many years of experience in serving the banking sector, the ability to choose from a huge base of off-the-shelf specialists and an efficient recruitment process resulted in the selection of our IT professionals for a project to develop a brand new application by a leading bank in Poland.