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Technology vs. Humanity: How to Balance Automation with Empathy in Customer Relationships?

The rapid digital transformation is significantly changing the way companies serve customers. Thanks to artificial intelligence, process automation, and cloud solutions, interactions are faster, and customer experiences are more personalized. However, the implementation of new technologies can also raise concerns, such as a lack of understanding of customer emotions or limited ability to resolve unique issues.

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What is RPA (Robotic Process Automation) and How to Implement It?

Robotic Process Automation (RPA) is a transformative technology that utilizes software robots, or digital bots, to automate repetitive tasks typically performed by humans. This innovative approach is increasingly adopted by organizations to enhance operational efficiency, reduce costs, and streamline business processes across various functions such as finance, marketing, accounting, and administration. On the other hand RPA is a tool used in business process automation procesess. Business Process Automation (BPA) is a strategy that automates complex and repetitive business processes to streamline day-to-day operations.

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Latest trends in web application development: overview for 2024

Web applications continue to evolve, offering increasingly advanced, secure, and user-centric solutions. The year 2024 is no exception, bringing a range of innovations aimed not only at enhancing functionality and performance but also at increasing accessibility and promoting sustainable development in the digital ecosystem.

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