Archiwa #Case study

HR I SOFTWARE

AI-Driven Team Building for the HR Industry

An HR sector company focusing on using advanced algorhytms to analyse profiles of freelancer specialists and match them to build high-performing teams. The client partnered with us to harness the potential of Artificial Intelligence in enhancing the efficiency and effectiveness of hiring practices.

Approach

For this project, the RITS team applied a focused approach to streamline and enhance recruitment through AI, summarized into key points with a single sentence each:
AI-powered tool development: developed an AI tool to optimize the recruitment process by evaluating freelancers’ CVs for the best match with project vacancies.
Model creation: designed an AI model to predict the optimal candidate for specific roles based on CV analysis, streamlining the recruitment workflow.
Recruiter and freelancer panels: built dedicated panels for company employees and freelancers, enhancing user experience and functionality.
Agile methodology: leveraged agile development practices for rapid and responsive tool creation and iteration.
Cross-functional team collaboration: formed a multidisciplinary team to ensure a holistic approach to tool development and user experience design.
Continuous improvement and support: implemented a strategy for ongoing improvement, support, and adaptation of the AI tool based on user feedback and evolving needs.

Solutions

Sectors

Team ROLES

AI/ML Specialists (Python, TensorFlow, PyTorch, Machine Learning, Natural Language Processing (NLP), Data Analysis),
Front-end Developers (React/NextJS, CSS, HTML, Redux, Webpack),
Project Manager,
Database Architect (Relational Databases, SQL, NoSQL, MySQL, PostgreSQL, MongoDB, Database Design, Optimization),
QA Engineer (Selenium, Cypress, Postman, JUnit, Automated & Manual Testing, Performance Testing),
Web Designer (Adobe XD, Figma, Sketch, UI/UX Design, Prototyping, User Testing).

Outcome

The deployment of Artificial Intelligence significantly bolstered the recruitment efforts of recruiters and recruitment agencies by:

Automating the candidate evaluation process, leading to a more efficient identification of suitable candidates.
Developing a comprehensive IT tool that supports HR teams in the recruitment of new employees, marking a substantial improvement in process efficiency.
Utilizing AI algorithms for data-driven decision-making, enhancing the match between candidate profiles and job positions.
Achieving a higher degree of process automation (AI + RPA = IPA, Intelligent Process Automation), thereby fostering a competitive edge in recruitment.

Conclusion

Our collaboration not only streamlined the client’s recruitment operations but also underscored our expertise in integrating cutting-edge AI solutions to meet complex business needs. The successful implementation has not only saved time but also improved the quality of hires, demonstrating the transformative potential of AI in recruitment.

Cooperation models

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HR I WEB APP

Accelerate HR Recruitment Process with AI-Powered Application

A leading technology company specializing in the integration and deployment of AI tools for businesses across various industries, identified a need for optimizing recruitment processes. They sought to enhance the efficiency of interactions between recruiters, recruitment agencies specializing in IT sector collaborations, and potential candidates through digital innovation.

Approach

The RITS team’s strategic approach to enhancing recruitment processes through AI included:

Client needs analysis: conducted an in-depth analysis to understand the unique challenges and requirements of the recruitment processes.
Solution designing: designed a web application that utilizes AI to automate and improve the efficiency of matching candidates with job vacancies.
Architecture planning: developed a scalable and secure solution architecture that integrates AI capabilities into the recruitment process.
Team assembly and collaboration: assembled a cross-functional team to ensure seamless collaboration with the client’s internal teams.
Development and iteration: employed an agile development methodology for flexible and continuous improvement based on feedback.
Risk management: created a risk matrix and developed mitigation strategies to proactively address potential project challenges.
Data integration and testing: implemented data integration strategies and conducted rigorous testing to ensure application reliability.
Staged deployment and support: executed a phased application deployment and provided ongoing post-deployment support to address any needs.

Solutions

Sectors

Team ROLES

AI/ML Specialists (Python, TensorFlow, PyTorch, Machine Learning),
Front-end Developers (React/NextJS, CSS, HTML),
Database Architect (Relational Databases),
QA Engineer (Manual and Automated Testing, Selenium, Cypress, Postman),
Web Designer (Adobe XD, Figma),
Project Manager.

Outcome

RITS Software House delivered a tool that effectively:

Supports RPA in executing unconventional tasks.
Assists RPA in handling complex processes.
Learns and makes decisions autonomously.
Processes unstructured data for RPA processes.
Significantly enhances business process efficiency.
Improves company image.
Boosts employee productivity by eliminating time spent on repetitive, mundane tasks.

Conclusion

Integrating AI in recruitment processes primarily saves time by automating repetitive tasks and allows 24/7, unbiased candidate evaluation, improving hiring quality and reducing turnover. AI facilitates quick, data-driven decisions, streamlines analytics, and enhances process efficiency by analyzing patterns and automating problem-solving, offering a significant competitive advantage.

Cooperation models

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BANKING I CRM SOFTWARE

Multi-divisional CRM Implementation for a Major Financial Company

One of the leading companies in the financial industry required us to create and implement a CRM system in the corporate, retail and call center areas of their organization. The introduction of the CRM system was planned in a period of 18 months, we were asked to manage the entire process.

Approach

To help our client achieve their desired outcome we provided them with expertise and took ownership of the entire process. In the course of our cooperation, we have:

Performed a detailed analysis of requirements – both business and technical.
Created implementation strategy and timelines.
Designed Solution architecture.
Conducted risk mapping and prepared mitigation strategies for identified risks.
Ensured data security and compliance with regulations.
Conducted an agile, iterative development and implemented the solution in a staged manner.
Customized the CRM to cater to the needs of each sector.
Trained end users across different departments for effective CRM utilization.
Provided post deployment support.

Solutions

Sectors

Team ROLES

Software Engineers (Java, Python, MySQL),
Data Analyst (SQL, Python, Tableau, Power BI),
Business Analyst (SQL, Tableau, Adobe XD, MS Dynamics),
System Integrator (MuleSoft, Dell Boomi),
Project Manager.

Outcome

Thanks to close cooperation with the client and adaptability of our team we were able to develop and implement the CRM in desired timeline. Successful implementation resulted in:

- Enhanced data security and compliance with regulatory standards.
- Increased efficiency in handling customer queries and issues.
- Automation of customer related processes leading to cost reduction.
- Enhanced employee productivity and satisfaction due to user-friendly and intuitive interface and streamlined processes.
- Improved customer relationship management across all sectors.

Conclusion

This project not only streamlined the client’s customer relationship processes but also proved our expertise in integrating CRM solutions across multiple business units. The success of this project strengthened our relation with the client and our position as one of their preferred vendors.

Cooperation models

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BANKING I APP

Our IT Specialists Play a Key Role in Developing the Bank's New Mobile App

Mobile applications have become an integral part of the modern banking ecosystem, redefining the way customers interact with their financial institutions. RITS Professional Services' many years of experience in serving the banking sector, the ability to choose from a huge base of off-the-shelf specialists and an efficient recruitment process resulted in the selection of our IT professionals for a project to develop a brand new application by a leading bank in Poland.

Client overview

Our client is a bank that belongs to a multinational group whose companies are also engaged in brokerage, asset management, investment funds, leasing, factoring, bancassurance insurance services and private banking. Our client is a commercial bank that boasts one of the highest asset values of all banks in Poland. It serves both private and corporate clients, tailoring its offerings to their individual expectations and needs.

Services provided

Our partnership began in 2021 and consisted of providing IT specialists on a staff augmentation basis to support the client’s digital development initiatives.

Projects purpose

A team of our IT specialists was directed to a project to develop the bank’s new mobile application for both Android and iOS devices.

Solutions

Sectors

Project Team

Our cooperation included providing versatile IT professionals with various roles in the client’s project and specializing in technologies, including:

Developers (iOS, Android)
Leader of developers (Android)
Manual testers

Recruitment process

The recruitment process to ensure that our IT specialists were properly matched to our client’s specific needs took from 7 days to a maximum of two weeks. During the course of our cooperation to date, we have provided 25 specialists, 14 of whom were simultaneously working on the project at the client at the time of peak demand.

Conclusion

Mobile apps are a product without which we can no longer imagine the functioning of modern banks – both as individual customers and as a company that co-creates these products for a large number of partners in the banking sector. Thanks to mobile applications, banking becomes accessible to users from anywhere, at any time of the day, and for banks – a tool to communicate with customers and an opportunity to sell more services. Our client appreciated our experience in developing mobile applications for the banking sector, and the decision to choose our IT specialists resulted in the creation of a completely new application. The expert knowledge of our IT specialists was highly valued and appreciated by the client, as evidenced by the assignment of the role of developer leadership.

Cooperation models

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BANKING I DIGITAL PLATFORM

Digital Platform for the Bank's Corporate Clients Co-created by Our IT Specialists

Creating a digital platform for efficient communication with corporate clients required building a team of IT professionals with excellent knowledge of several specific programming languages by a leading CEE corporate, investment and retail bank. It trusted RITS Professional Services for this task, which, with access to a vast pool of IT talent and recruiters well versed in available resources, identified the client's real needs and responded quickly, becoming a partner in the project.

Client overview

Our clients include a leading corporate, investment and retail bank with a strong presence in Central and Eastern Europe. In addition to Poland, it operates in more than a dozen countries in the region, offering a wide range of financial services, including (besides its significant involvement in the banking segment) leasing and asset management services. With more than 44,000 employees, it serves nearly 18 million customers.

Services provided

In 2022, the bank came to us with a need for IT specialists, which we supplied as part of a staff augmentation service.

Projects purpose

Our IT specialists have been involved in a project to implement a digital platform designed to streamline communication processes between the bank and its corporate clients. The platform is designed to provide a smooth and efficient channel for exchanging information, ordering financial products and generating reports in a secure digital environment.

Solutions

Sectors

Project Team

Our collaboration included skilled IT professionals, each of whom brought unique skills to the project. Roles and technologies included:

Senior Analyst (UML/BPMN, Jira, Scrum, Confluence, API, Enterprise Architect, data migration)
Frontend Developer (Angular, Typescript, Java Script, AWS, Github)

Recruitment process

Due to the client’s highly demanding requirements for comprehensive knowledge of all necessary programming languages, in this case the recruitment process was extended to a period of 2-3 months. The perfect match to these requirements of the specialists we supplied resulted in the client’s appreciation and the specialists being employed on a long-term basis.

Conclusion

Digitization of banking for corporate customers increases operational efficiency, automates processes, creates tools for data analysis, provides high security and remote service, which helps companies to manage their finances better and, at the same time, improves their competitiveness. With a project completed with another banking client, our IT specialists have once again strengthened their position in meeting the expectations of this demanding industry.

Cooperation models

Other case studies

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PUBLIC I IT SUPPORT

On the Front Line of IT Support for a Public Sector Client

Staying within a strict cost framework, while providing the highest quality of service, is only possible by having a huge base of available IT professionals and having them perfectly selected by experienced recruiters. It is thanks to these skills that RITS Professional was recognized and selected in a tender by a public sector client. Since 2022, our IT specialists have been helping the institution's staff and supporting its employees in their ongoing IT needs.

Client overview

Among our clients there is a public administration organ that supports the rehabilitation and employment of people with disabilities financed from public funds. The institution carries out a wide range of activities, including financing various programs and projects for rehabilitation, supporting the employment of people with disabilities, providing grants for the purchase of rehabilitation equipment, or subsidizing the construction and modernization of care facilities for people with disabilities. Our client’s stakeholders include people with disabilities, as well as employers, NGOs and institutions. It has more than a dozen branches in its structure.

Services provided

Our client selected RITS Professional Services in a public tender and we have been supplying the institution with our IT professionals as a staff augmentation service since 2022.

Projects purpose

Our IT specialists provide the institution’s employees with first-line IT support and ongoing support for the entire organization on Linux systems and network devices.

Solutions

Sectors

Project Team

Our partnership includes the provision of qualified IT professionals. Roles and technologies include:

Infrastructure administrators (Linux)
Application server administrators
User support specialists (MS Teams, MS Sharepoint, Zendesk)
Database platform administrators
Infrastructure administrators (Microsoft)
DevOps

Recruitment process

Depending on the specifications of the requirements for IT specialists, the recruitment process takes from one to a maximum of two weeks. During our cooperation so far, 10 specialists have been placed in client projects, half of whom has been hired on a long-term basis.

Conclusion

Our client’s mission is to remove all kinds of barriers to the functioning of people with disabilities. One of them is to efficiently and remotely serve the needs of its key stakeholders. RITS Professional Services’ mission is to remove barriers to digital transformation, regardless of the sector in which our clients operate. Therefore, with the support of our IT specialists, public sector entities can also take full advantage of the experience we have gained in implementing IT projects for major brands and improve their operational efficiency, automate administrative processes, streamline communication and thus – improve the fluidity and quality of service.

Cooperation models

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BANKING I APPS, SYSTEMS MIGRATION

Our IT Specialists Support the Vision of Mobile-First Banking

In 2015, we were approached with an urgent need for IT specialists by a bank that is setting the course for the future of mobile and online banking in Poland. Thus began our long-standing cooperation, which has so far included, among other things, migration of systems for business customers or application programming. A bank that has relied on our staff augmentation service is assured that we will provide it with highly qualified IT specialists in a short period of time, and they will smoothly enter projects and accelerate their implementation.

Client overview

Our client has been associated with innovative solutions in banking for years. It was the first fully online bank in the country. Our client currently sets the course for mobile and online banking. Its offer includes retail, SME, corporate and investment banking as well as other financial services such as leasing, factoring, commercial real estate financing, brokerage, wealth management, distribution of insurance, corporate finance and advisory in the scope of capital markets.

Services provided

In 2015, the bank approached us with a need for IT specialists, which we supply on a continuous basis as part of our staff augmentation service.

Projects purpose

Our IT specialists are involved in many of the bank’s projects in various departments related to, among other things, migration of systems for business customers, or backend programming of applications aimed at individual customers.

Solutions

Sectors

Project Team

Our partnership includes providing skilled IT professionals, each of whom brings unique skills to projects on a continuous basis. Previous roles and technologies have included:

Programmers (.Net, Angular)
Programmers (Net, Fullstack)

Recruitment process

For our client, we have become a trusted source of outsourcing services, through which they continuously purchase the needed IT professionals at any given time through a procurement system. Up until today, client has benefited from the experience of 25 of our professionals, and most of them have long-term cooperation of up to 8 years.

Conclusion

Working with a client that is so immensely focused on a mobile-first approach both in the area of remote access-based customer contact channels and digital sales also provides us with an excellent source of inspiration and knowledge in the comprehensive development of digital products. Having worked with the client for several years proves our fit with their pace of digital banking transformation.

Cooperation models

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MANUFACTURING I APPS

RITS Professional Services IT Specialists Create Apps for a Heating and Cooling Systems Leader

The cooperation with a global German manufacturer specializing in heating and cooling systems is another example of the transformative power of IT expertise in the industrial sector. Digital solutions are the lifeblood of industry, and we deliver them... manufacturers – our reliable IT professionals, flawlessly attuned to the highest demands and current needs of customers.

Client overview

Our client is a German manufacturer with global outreach, specializing in heating and cooling systems. The company has more than 20 manufacturing companies in more than a dozen countries and distribution companies and sales offices in more than 70 countries. Its products and solutions are used in both private and industrial sectors, aiming to improve energy efficiency and user comfort.

Services provided

In 2023, we provided the client with a staff augmentation service, supplying a team of four IT professionals to carry out ongoing IT projects.

Projects purpose

Our team of specialists was involved in the development and improvement of the client’s own apps. The tasks carried out were aimed at optimizing the functionality and user experience of the apps, aligning them with the client’s strategic goals and user expectations.

Solutions

Sectors

Project Team

The collaboration with the client involved a team of experts with diverse skills:

DevOps Specialists
iOS Developers
Java Developers – Architect

Recruitment process

Most of our specialists were deployed within one month of the client’s recommendation, seamlessly integrating with the client’s project teams and flexibly adapting to the client’s evolving project needs.

Conclusion

Our partnership with an industry leader in the manufacturing of heating and cooling systems is an excellent example of our proficiency in providing qualified IT professionals for complex projects in the manufacturing sector. The efficiency of our recruiting process, the composition of our project team, and the harmonious partnership that has been forged underscore our commitment to delivering value to our clients. As the client expands its global footprint, our continued support ensures the success of its key initiatives.

Cooperation models

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PHARMA I VARIETY OF PROJECTS

Global Pharmaceutical Leader Supports Implementation of Its Projects by Outsourcing IT Professionals

In the pharmaceutical and biotechnology industry, innovation and precision are paramount. Our valued client, a global leader in this sector, appreciated both our precision in selecting IT professionals for their ambitious digital projects and their innovative approach in action. The specified budget, the client's high skill requirements and the limited availability of specialized IT experts in the market were no problem for us. Thanks to an extensive and always up-to-date database of specialists, the longest recruitment did not exceed two weeks!

Client overview

Our client is one of the largest and best-known global pharmaceutical and biotechnology companies. The company is one of the leaders in scientific research, drug development, medical diagnostics and biotechnology innovation. It has thousands of employees worldwide. Its mission is to improve patients’ quality of life by providing innovative drugs and diagnostic solutions.

Services provided

Since 2021 we provided the client with a staff augmentation service, supplying a team of four IT professionals to carry out ongoing IT projects

Projects purpose

Our team of IT specialists is carrying out numerous IT projects at the client’s site related to health care, diagnostics and prevention of now openings, development of medical devices for healthcare and pharmaceutical production.

Solutions

Sectors

Project Team

The collaboration with the client involved a team of experts with diverse skills:

FrontEnd Developers
Java Developers
Big Data Developers
QA Lead
Fullstack Developers
DevOps Engineers
Scrum Masters
Project Managers
Validation Managers
Bioinformatics

Each member of the team brought unique skills and technical expertise to ensure successful completion of the projects.

Recruitment process

The process of recruiting highly qualified IT professionals for this client took from 5 days to two weeks. Since the start of the cooperation, the client has already opted for 40 of our professionals, highly valuing their technical competence, knowledge of technology and seamless integration with project teams. The customer appreciates the professional approach of our specialists and their contribution to product development.

Conclusion

The pharmaceutical industry is an extremely demanding customer when it comes to IT solutions. This is due to the stringent regulations the industry is a subject to. IT solutions must meet the unique needs, security and quality of both the customer and downstream customers of its products. Our flexibility in the recruiting process, the synergy of our team, and the value we have added to our client’s operations underscore our commitment to delivering a range of measurable results for the demanding pharmaceutical industry.

Cooperation models

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ADVERTISING, MARKETING I ADVERTISING CAMPAIGNS

Global Marketing Transformation Supported by Our IT Professionals

In today's digital landscape of the marketing industry, it is virtually impossible to stay on top of agencies without the right technology. Our client, a global advertising holding company, understands this better than most. It does not hesitate to take on more projects by supporting its staff with experienced IT experts provided by RITS Professional Services. The perfect matching of specialists by our recruiters in terms of technical and soft skills, makes them an integral part of the client's ecosystem, and this in turn – enables fast and seamless realization of ambitious projects.

Client overview

Our client is the world’s largest advertising holding company and a global leader in marketing, communications, digital transformation, driven by data, technology and creativity to create personalized consumer experiences with brands on a massive scale. In Poland alone, our client will employ nearly 1,800 employees.

Services provided

In 2021 and 2022, we provided IT programming services to our client, strengthening the capacity of their projects.

Projects purpose

Our IT specialists have played a key role in executing advertising campaigns for various brands, including a global apparel giant from Sweden and an ambitious autonomous city project in Saudi Arabia. These projects were designed to push the boundaries of creative marketing and technology, delivering impactful consumer experiences.

Solutions

Sectors

Project Team

Our collaborative effort involved a diverse team of skilled professionals:

FrontEnd Developers
Java Developers
Big Data Experts
QA Leads
Fullstack Developers
DevOps Engineers

Each member of the team contributed unique talents and technical skills to ensure the successful execution of the projects.

Recruitment process

The recruitment process for the client is a proof of our efficiency – the shortest took 5 days and the longest took just 14 days. During the collaboration, we deployed a total of 65 specialists, reinforcing our commitment to the client’s projects and initiatives. All specialists became an integral part of the client’s project ecosystem.

Conclusion

Our partnership with a global marketing and technology agency demonstrates our proficiency in providing skilled IT professionals for complex digital transformation projects. The speed of our hiring process, the versatility of our team composition, and our deep commitment underscore our dedication to delivering significant value to clients. As clients continue to redefine the marketing and technology space, our ongoing support ensures that their visionary initiatives are realized on a global scale.

Cooperation models

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#Case study

HR I SOFTWARE

AI-Driven Team Building for the HR Industry

Approach

Solutions

Cloud Services

Consulting & Strategy

Cybersecurity

Data & Analytics

Digital Marketing

Integration Services

Software Engineering

User Experience

Sectors

Aviation industry

Banking & Finance industry

Consulting industry

Ecommerce industry

Fintech industry

Gaming industry

Insurance industry

Manufacturing industry

Media & Marketing industry

Pharma industry

Public industry

Technology industry

Team ROLES

Outcome

Conclusion

Cooperation models

Build-Operate Transfer (BOT)

Dedicated Team

Hybrid Model

Managed Services Model

Project-Based Outsourcing

Staff Augmentation