Creatio CRM Platform: From Chaos to Automation in 30 Days. No Developers Needed

Creatio is an innovative CRM powered by no-code/low-code technology. Discover the benefits it can bring to your organization!

Creatio is a next-generation low-code CRM platform that revolutionizes how you manage sales, marketing, and customer service. Our team of specialists ensures a complete Creatio implementation in your company. Book a virtual coffee to explore the full potential of the platform!

+ 70% faster deployment
+ 37% lower total costs compared to traditional CRMs
10+ years of experience

What is Creatio and how does it work?

Creatio CRM gives you unprecedented flexibility in managing customer relationships. It’s a low-code system that combines CRM, marketing automation, and business process management into a unified solution. Its modular architecture allows non-technical users to build applications, workflows, and processes through an intuitive drag-and-drop interface.

Creatio also leverages advanced AI:

Predictive AI delivers analytics and trend forecasting,
Generative AI creates personalized content in real time,
AI agents automate complex workflows.

The low-code/no-code approach means your teams can adapt the system themselves, eliminating dependency on IT departments.

Creatio: process automation across multiple areas

The platform supports three core areas:

Sales Creatio – sales automation with intelligent lead scoring,

Marketing Creatio – multichannel marketing automation with personalized content,

Service Creatio – customer service management with intelligent case routing.

Each module can be implemented independently or as part of an integrated ecosystem. In every scenario, users can build apps without coding, cutting development time by up to 60%.

How Creatio unifies sales, marketing, and customer service

Creatio CRM consolidates every step of the customer journey in one platform.

Marketing personalization: dynamic customer segmentation based on a 360° view, purchase history, web behavior, and communication preferences.

Sales automation: pipeline automation, AI-driven lead scoring, deal closing predictions, and smart next-step recommendations.

Customer service: intelligent case routing, sentiment analysis, automatic ticket classification, and predictive satisfaction scoring.

All functionalities can be tailored without coding, making Creatio one of the best CRM solutions for service companies.

Implement Creatio CRM in 30 Days

Our goal: you gain full control of your CRM and use its potential 100%. With RITS, rapid implementation is possible thanks to ready-made templates and our proven methodology.

Week 1–2: Discovery call and core configuration

Week 3: Integrations and data migration

Week 4: Training and go-live with full support

That’s why Creatio is considered the best CRM for medium-sized companies—and works equally well in enterprise environments.

Personalizing customer communication with Creatio

Creatio stands out for its personalization capabilities. Using advanced AI and machine learning, it analyzes user journeys and delivers real-time insights.

Dynamic content: personalized email marketing, addressing customers by name, location, job data, and purchase history.
Behavioral segmentation: build dynamic segments based on activity and preferences.
AI recommendations: suggest the best channels and timing for communication.
Omnichannel CRM: unify brand voice across email, SMS, social media, chat, and phone.

Business process automation with Creatio – step by step

Creatio uses a BPMN-compliant Business Process Management engine and Dynamic Case Management to make both structured and ad-hoc process management easy.

Process design – define steps, rules, and transitions.
Workflow automation – set triggers, notifications, and escalations.
Integrations – connect with other systems, no coding needed.
AI support – automate operations and augment decision-making.
Monitoring & analytics – identify bottlenecks and optimize in real time.

Integrations with Creatio

Creatio offers 700+ pre-built connectors via the Creatio Marketplace. RITS helps configure key integrations:

Creatio + SAP – seamless sync with SAP Business One/ByDesign, eliminating data silos.

Creatio + HubSpot – bidirectional sync, default field mapping, historical synchronization.

Creatio + Gmail – email, calendar, and contacts integration directly into CRM.

Enterprise integrations – native connectors for Microsoft 365, 150+ ERP/accounting systems, and API-based custom apps.

This no-code integration capability ensures a unified business ecosystem with smooth data flow—an unmatched advantage when choosing a CRM.

Warsaw, September 17, 2025

Interested in leveraging AI Agentic CRM for your business? Get in touch with us! At RITS, we know how to turn this technology into real value.

We’ll help you identify the areas where AI agents can bring the most impact, select the right solutions, and run all necessary tests. Our team will handle the full implementation — ensuring seamless integration with your existing systems, processes, and workflows.

Aleksander Zamoyski, New Business Account Manager at RITS Professional Services, will be happy to share his expertise: a.zamoyski@rits.center.

Let’s stay in touch!