AI Knowledge Assistant: A New Standard of Efficiency for Your Contact Center

Reduce operational costs by 40% and cut customer service time with an intelligent agent support layer powered by language models tailored to the language's specific nuances and RAG architecture.

Achieve measurable ROI in 12 months with AI-powered Agent Support

Executive Summary

AI in Customer Service is No Longer an Experiment

Contact Centers are one of the most operationally expensive areas of any organization due to high labor costs and employee turnover. The AI Knowledge Assistant is an Agent Productivity Layer platform that automates repetitive inquiries and supports consultants in real-time.

90% of organizations implementing our AI solutions achieve a measurable Return on Investment (ROI) within just 12 months.

Pain points

Challenges We Solve

Modern service centers face barriers that stifle growth and lower profitability:

Operational Efficiency

Up to 70% of agent time is consumed by repetitive queries, and the average handling time (AHT) hovers around 6 minutes.

Costs and Turnover

The unit cost per contact is approximately €5–7, and employee turnover often exceeds 30%.

Customer Experience

More than 60% of consumers switch companies after just one negative service experience.

Information Chaos

Knowledge scattered across multiple systems leads to inconsistent communication and long onboarding.

Our Solution

AI Knowledge Engine

The highest ROI is provided by the Consultant Assistant feature, which supports the employee during a live conversation

Tailored Language Models

We utilize large language models tailored to the specific nuances of the language, optimized for local syntax and business context.

RAG Architecture (Retrieval-Augmented Generation)

The system generates answers based exclusively on your company's authorized knowledge (procedures, CRM, FAQ), which completely eliminates the problem of AI hallucinations.