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Our offer
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Data & AI
We turn complex data into clear insights, helping leaders make smarter decisions and drive growth.
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Agentic CRM & Workflows
We reinvent sales, service, and operations with AI-driven CRM and seamless workflows.
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Loyalty & Personalisation
We create loyalty ecosystems that build trust, boost retention, and grow customer value.
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AI AGENTS
We embed intelligence across the enterprise, automating sales, service, IT, HR, and compliance to speed up processes.
Cooperation models
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Staff augmentation
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Managed services
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Dedicated team
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Project-based outsourcing
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Build-operate transfer
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Hybrid model
Our products
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Why Rits?
We deliver expert-crafted tech solutions tailored to your biggest challenges - with proven ROI, real case studies, and measurable results. You get impact, not promises.
Industries
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Technology
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Banking
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Pharma
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Manufacturing
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E-commerce
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Transport & Logistics
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Consulting
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Insurance
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Gaming
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Fintech
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Public & Utilities
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Media & Marketing
DATA & AI

Discover how Data & AI are transforming strategies into measurable growth.

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Partnership
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Data Cloud & Agentforce for smarter business
We provide comprehensive support for leveraging Salesforce to optimize sales, marketing, and customer service.
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Agentic CRM & Workflows
without limits
We build flexible CRM and business process automation environments using the low-code Creatio platform.
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AI-driven personalization
at scale
We create advanced analytics and marketing ecosystems with Synerise, integrating real-time data and AI.
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Loyalty CrowdTwist
for modern rewards
We design and implement modern loyalty programs with Oracle CrowdTwist to boost retention and customer value.
AGENTIC CRM & WORKFLOWS

Redefine customer management with self-optimizing, intelligent CRM ecosystems.

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Join us
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RITS Team
Meet the people behind our success: a team of passionate professionals committed to continuous development of excellence.
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How to join
Learn how to start your journey with RITS, from application to onboarding.
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Job offers in IT
Discover exciting career opportunities and become part of a fast-growing global company.
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Job offers back office in RITS
Discover exciting career opportunities and become part of a fast-growing global company.
LOYALTY & PERSONALISATION

Build meaningful relationships through data-powered loyalty and real-time personalisation.

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News & Events
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News
Stay up to date with the latest company updates, industry insights, and technology trends.
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Webinars
Join our expert-led webinars to explore current AI challenges, solutions, and IT innovations that are shaping the future.
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Blog & Knowledge hub
Gain expert perspectives and practical knowledge through articles, case studies, and industry analyses.
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Podcasts
Listen to in-depth conversations with tech leaders and innovators driving digital transformation.
AI AGENTS

Automate conversations, decisions, and workflows with human-like AI precision.

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Agentic CRM & Workflows Clear KPIs and ROI in 90 Days

AI-powered CRM for B2B and B2C. Built for complex sales, personalization, data-driven journeys. Designed for speed, security, and measurable ROI.

Let’s talk

Why now?

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AI-powered CRM as a growth engine

Companies that scale AI across sales and customer-facing functions gain a measurable competitive edge.
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Low-code accelerates change

Business teams expect fast, flexible tools. Low-code CRM enable quick adaption without heavy IT effort.
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CRM is shifting to front-office value

AI investment are focused on customer experience — from sales to service, driving measurable ROI. 

Problems we can solve

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Fragmented customer view
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Low adoption of tools
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Integration and compliance risks
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Uncertain forecasting
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Fragmented customer view Without a 360° perspective, teams miss context. We unify data into a single customer profile for smarter decisions.

Our Offer

From knowledge management to AI automation, we help
businesses decide faster, work smarter,
and scale effortlessly.

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Agentic CRM

We empowers sales, marketing, and service teams with AI-driven CRM. From lead management and CPQ to 1:1 campaigns and omnichannel support, our assistant automates tasks, provides real-time insights, and helps teams focus on growth.
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Data & System Integration

We connect CRM with ERP, e-commerce — creating a single source of truth. With 360°  customer views, KPIs dashboards, and strong data governance, organizations gain clarity, transparency, and control over operations.
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Intelligent Automation & Workflows

We design end-to-end workflows and AI-powered bots that execute tasks in the background. From reminders to escalations and RPA we streamline operations, cut costs, and ensure every process is secure, efficient, and measurable.
The world’s leading brands run on our ecosystem

CRM is no longer just a database. It's the engine for sales, service, and marketing, driving measurable ROI across the customer journey.

Extended Capabilities

Complementary strengths that enhance our core offer and create measurable business value.

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AI Strategy & Roadmapping AI Strategy & Roadmapping
AI Strategy & RoadmappingWe help organizations define priorities, select the right technologies, and design step-by-step AI adoption plans that deliver measurable impact.
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Data Architecture & Governance Data Architecture & Governance
Data Architecture & GovernanceWe organize and secure company data, build reliable repositories, and ensure transparency and compliance with industry regulations.
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System
Integrations System Integrations
System IntegrationsWe connect scattered tools and data sources into one cohesive ecosystem, eliminating silos and enabling seamless information flow.
Knowledge Management & Search
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Knowledge Management & SearchWe build central knowledge hubs where employees can instantly find accurate answers with full source transparency.
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Process Automation Process Automation
Process AutomationWe streamline repetitive workflows and automate manual tasks, reducing costs and freeing teams to focus on high-value work.
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AI Agents & Virtual Assistants AI Agents & Virtual Assistants
AI Agents & Virtual Assistants

We design AI agents that support employees and customers in real time – from task execution to customer service automation.

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AI Training & Adoption AI Training & Adoption
AI Training & Adoption

We train teams to effectively use AI in their daily work, ensuring fast adoption and long-term business benefits.

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Continuous Support & Optimization Continuous Support & ptimization
Continuous Support & ptimization

We provide ongoing care, updates, and optimization so AI solutions evolve with your business needs.

Work With Us

Tell us your business objectives
Lets talk

Cooperation Model:
From Strategy to Day-to-Day Operations

We start small, validate quickly, and scale only what works — making every step practical and valuabe.

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STEP 1
Virtual Coffee
A short conversation to understand your goals and explore first ideas together.

What you get: A recap of insights and a proposal for a Zero Workshop.
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STEP 2
Zero Workshop
We shape the first concept, outline priorities, and agree on a clear starting point.

What you get: A concise plan and an offer for an MVP within 48 hours.
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STEP 3
MVP (4-6 weeks)
We build a first version to test assumptions quickly and see how it works in practice.

What you get: A working MVP with an evaluation and a proposal for next steps.
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STEP 4
Operation & Scaling
After MVP, you decide: move forward with a full project offer, or continue in an agile MVP model to grow step by step.

What you get: A clear delivery proposal or an agile roadmap with ongoing support and improvements.

Partnerships & Technology Ecosystem

We deliver value on top of world-class platforms and technologies — combining our expertise with trusted ecosystems to accelerate your transformation.

FAQ - Agentic CRM & Workflows

Do we need to replace our current tools and systems? Not necessarily. We integrate with your existing CRM, ERP, and e-commerce tools. If replacement is required, we use low-code/no-code platforms to migrate quickly and cost-effectively.
How quickly will we see results? Most clients see measurable ROI within 90 days. We start with an MVP (4-6 weeks) focused on quick wins - such as faster lead-to-cash cycles or improved service efficiency.
How do you calculate and demonstrate ROI? We track ROI through higher win rates, faster sales cycles, lower service costs, and improved retention. Dashboards provide full KPI visibility - from FCR and AHT to LTV and churn.
Can AI-Native CRM support offline and omnichannel experiences? Yes. We unify data across sales, service, and marketing channels - including in-store, call centers, and field service - into a single 360° customer view.
How does knowledge transfer and adoption work? We co-create with your teams through workshops, provide clear process documentation, and deliver training to ensure smooth adoption and sustainable impact.
How is customer data protected and secured? We apply strict governance, anonymization, and consent management. All solutions are compliant with GDPR and ISO standards, ensuring trust and auditability.
Which industries benefit most from your CRM solutions? We work across retail, e-commerce, telecom, finance, manufacturing, healthcare, travel, and the public sector - adapting scenarios to specific industry needs.
What makes your approach different from other providers? Our edge lies in combining AI-native assistants, low-code/no-code speed, and deep integration expertise. This means faster deployments, measurable results, and full alignment with your business goals.

Talk to our Agentic CRM & Automation Expert!

Whether you want to simplify sales and service processes or integrate data across systems, we'll guide you from idea to ROI in 90 days. Our expert will help you define the right CRM model, automate workflows, and unlock real-time insights that boost productivity and customer satisfaction.
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Marta Rajkowska Business Development Manager