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Data & AI
We turn complex data into clear insights, helping leaders make smarter decisions and drive growth.
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Agentic CRM & Workflows
We reinvent sales, service, and operations with AI-driven CRM and seamless workflows.
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Loyality & Personalisation
We create loyalty ecosystems that build trust, boost retention, and grow customer value.
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AI AGENTS
We embed intelligence across the enterprise, automating sales, service, IT, HR, and compliance to speed up processes.
Cooperation models
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Staff augmentation
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Managed services
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Dedicated team
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Project based outsourcing
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Build-operate transfer
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Hybrid model
Our products
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Documind
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Streammind
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Interactionmind
Why Rits?
We deliver expert-crafted tech solutions tailored to your biggest challenges - with proven ROI, real case studies, and measurable results. You get impact, not promises.
Industries
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Technology
Accelerate innovation with customized IT solutions designed to meet the evolving demands of the tech industry.
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Public & Utilities
Modernize public services and utilities with reliable, scalable IT services that boost transparency and efficiency.
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Banking
Strengthen your financial services with secure, efficient, and compliant IT systems tailored for modern banking.
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Media
Transform media operations with digital technologies that enhance content delivery, audience engagement, and monetization.
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Life science
Advance research and healthcare outcomes with IT systems that focus on compliance, data integrity, and operational efficiency.
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Retail
Reimagine retail with data-driven AI solutions that optimize the customer experience, streamline operations, and boost sales.
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Automotive
Drive digital transformation in the automotive sector with smart IT solutions that enhance manufacturing, logistics, and customer experience.
Breaking the industry moldor leading across sectors?

Talk to us - We’ll help you go further.

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Partnership
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Data Cloud & Agentforce for smarter business
We provide comprehensive support for leveraging Salesforce to optimize sales, marketing, and customer service.
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Agentic CRM & Workflows
without limits
We build flexible CRM and business process automation environments using the low-code Creatio platform.
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AI-driven personalization
at scale
We create advanced analytics and marketing ecosystems with Synerise, integrating real-time data and AI.
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Loyalty CrowdTwist
for modern rewards
We design and implement modern loyalty programs with Oracle CrowdTwist to boost retention and customer value.
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RITS Team
Meet the people behind our success: a team of passionate professionals committed to continuous development of excellence.
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How to join
Learn how to start your journey with RITS, from application to onboarding.
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Loyalty & Personalization

We create and implement comprehensive loyalty and personalization strategies that increase sales, improve customer experience, and build a long-term relationship with the brand.

Lets talk

Why now?

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Growing expectations of personalization

71% of customers expect personalized experiences, and 76% are disappointed when they don't get them.
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The power of omnichannel

Omnichannel customers spend 1.7x more, and e-commerce is growing 2x faster than offline sales.
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Prioritize a great experience

Prioritize a great experience 50% of millennials expect AI, AR, and chatbots to improve their buying process.

Problems we can solve

Low loyalty and high churn
Low loyalty and high churn
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Fragmented communication
Underused marketing automation
Underused marketing automation
Disconnected channels
Disconnected channels
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Limited personalization
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Missing loyalty mechanics
problems-we-can-solve-img Low loyalty and high churn
Low loyalty and high churn Customers leave when loyalty programs and engagement mechanics are missing or poorly designed.

Our Offer

We help clients cut through complexity with a clear framework that delivers value.

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Loyalty Programs

We help you build loyalty programs that keep customers coming back — with tailored rewards, seamless e-commerce & CRM integration, and truly personalized communication.
Learn more
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Marketing Automation 2.0

We help you engage customers at the right moment and channel - using AI, predictive analytics, and real-time decisions to drive measurable growth.
Learn more
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Omnichannel Personalization

We help you deliver consistent, personalized experiences across every touchpoint — online and offline — to maximize conversions and increase customer lifetime value.
Learn more

They Trusted Us

From Loyalty to growth. AI-powered personalization and reward mechanics that boost retention, engagement, and revenue.

Extended Capabilities

Complementary strengths that enhance our core offer and create measurable business value.

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AI Strategy & Roadmapping AI Strategy & Roadmapping
AI Strategy & RoadmappingWe help organizations define priorities, select the right technologies, and design step-by-step AI adoption plans that deliver measurable impact.
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Data Architecture & Governance Data Architecture & Governance
Data Architecture & GovernanceWe organize and secure company data, build reliable repositories, and ensure transparency and compliance with industry regulations.
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System
Integrations System Integrations
System IntegrationsWe connect scattered tools and data sources into one cohesive ecosystem, eliminating silos and enabling seamless information flow.
Knowledge Management & Search
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Knowledge Management & SearchWe build central knowledge hubs where employees can instantly find accurate answers with full source transparency.
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Process Automation Process Automation
Process AutomationWe streamline repetitive workflows and automate manual tasks, reducing costs and freeing teams to focus on high-value work.
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AI Agents & Virtual Assistants AI Agents & Virtual Assistants
AI Agents & Virtual Assistants

We design AI agents that support employees and customers in real time – from task execution to customer service automation.

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AI Training & Adoption AI Training & Adoption
AI Training & Adoption

We train teams to effectively use AI in their daily work, ensuring fast adoption and long-term business benefits.

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Continuous Support & Optimization Continuous Support & ptimization
Continuous Support & ptimization

We provide ongoing care, updates, and optimization so AI solutions evolve with your business needs.

Work With Us

Tell us your business objectives
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Cooperation Model:
From Strategy to Day-to-Day Operations

We start small, validate quickly, and scale only what works — making every step practical and valuabe.

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STEP 1
Virtual Coffee
A short conversation to understand your goals and explore first ideas together.

What you get: A recap of insights and a proposal for a Zero Workshop.
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STEP 2
Zero Workshop
We shape the first concept, outline priorities, and agree on a clear starting point.

What you get: A concise plan and an offer for an MVP within 48 hours.
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STEP 3
MVP (4-6 weeks)
We build a first version to test assumptions quickly and see how it works in practice.

What you get: A working MVP with an evaluation and a proposal for next steps.
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STEP 4
Operation & Scaling
After MVP, you decide: move forward with a full project offer, or continue in an agile MVP model to grow step by step.

What you get: A clear delivery proposal or an agile roadmap with ongoing support and improvements.

Partnerships & Technology Ecosystem

We deliver value on top of world-class platforms and technologies — combining our expertise with trusted ecosystems to accelerate your transformation.

FAQ - Loyalty & Personalization

Do we need to replace our current tools and systems? No. Documind LLM integrates with your existing CRM and document repositories, so there’s no need to rebuild your infrastructure.
How quickly will we see results? Most organizations see the first measurable outcomes within weeks. With RAG-based search and automation, teams reduce information lookup time by up to 70% almost immediately.
How do you calculate and demonstrate ROI? We measure KPIs such as time saved by employees, accuracy of responses, reduction of errors, and faster customer handling. These translate directly into productivity gains and cost savings.
Is implementation complex? No. Backoffice LLM is delivered as a ready-to-deploy service. First results can be achieved within 5 days, without heavy IT involvement.
How secure is the solution? All data stays within your infrastructure. Backoffice LLM only streams content from your repositories and is fully auditable, ensuring compliance and security.
What kind of support and training do you provide? We deliver onboarding sessions, documentation, and continuous support to make sure your teams can confidently use and scale the solution.
What makes your approach different from other providers? We deliver measurable business value from data by combining advanced technology with a deep understanding of the client's industry.

Talk to our Loyalty & Personalization Expert!

From designing you first loyalty program to scaling omnichannel personalization, it all starts with a conversation. Our expert will help you choose the right engagement model, connect data and channels, and identify strategies that increase retention, boost conversions, and strengthen long-term customer relationships.
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Andrzej Juszczyk
Cloud & data director