On the Front Line of IT Support for a Public Sector Client

PUBLIC I IT SUPPORT

Staying within a strict cost framework, while providing the highest quality of service, is only possible by having a huge base of available IT professionals and having them perfectly selected by experienced recruiters. It is thanks to these skills that RITS Professional was recognized and selected in a tender by a public sector client. Since 2022, our IT specialists have been helping the institution's staff and supporting its employees in their ongoing IT needs.

Client overview

Among our clients there is a public administration organ that supports the rehabilitation and employment of people with disabilities financed from public funds. The institution carries out a wide range of activities, including financing various programs and projects for rehabilitation, supporting the employment of people with disabilities, providing grants for the purchase of rehabilitation equipment, or subsidizing the construction and modernization of care facilities for people with disabilities. Our client’s stakeholders include people with disabilities, as well as employers, NGOs and institutions. It has more than a dozen branches in its structure.

Services provided

Our client selected RITS Professional Services in a public tender and we have been supplying the institution with our IT professionals as a staff augmentation service since 2022.

Projects purpose

Our IT specialists provide the institution’s employees with first-line IT support and ongoing support for the entire organization on Linux systems and network devices.

Solutions

Sectors

Project Team

Our partnership includes the provision of qualified IT professionals. Roles and technologies include:

Infrastructure administrators (Linux)
Application server administrators
User support specialists (MS Teams, MS Sharepoint, Zendesk)
Database platform administrators
Infrastructure administrators (Microsoft)
DevOps

Recruitment process

Depending on the specifications of the requirements for IT specialists, the recruitment process takes from one to a maximum of two weeks. During our cooperation so far, 10 specialists have been placed in client projects, half of whom has been hired on a long-term basis.

Conclusion

Our client’s mission is to remove all kinds of barriers to the functioning of people with disabilities. One of them is to efficiently and remotely serve the needs of its key stakeholders. RITS Professional Services’ mission is to remove barriers to digital transformation, regardless of the sector in which our clients operate. Therefore, with the support of our IT specialists, public sector entities can also take full advantage of the experience we have gained in implementing IT projects for major brands and improve their operational efficiency, automate administrative processes, streamline communication and thus – improve the fluidity and quality of service.