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We create loyalty ecosystems that build trust, boost retention, and grow customer value.
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We deliver expert-crafted tech solutions tailored to your biggest challenges - with proven ROI, real case studies, and measurable results. You get impact, not promises.
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DATA & AI

Discover how Data & AI are transforming strategies into measurable growth.

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Data Cloud & Agentforce for smarter business
We provide comprehensive support for leveraging Salesforce to optimize sales, marketing, and customer service.
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Agentic CRM & Workflows
without limits
We build flexible CRM and business process automation environments using the low-code Creatio platform.
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We design and implement modern loyalty programs with Oracle CrowdTwist to boost retention and customer value.
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Redefine customer management with self-optimizing, intelligent CRM ecosystems.

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LOYALTY & PERSONALISATION

Build meaningful relationships through data-powered loyalty and real-time personalisation.

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Real-Time AI Personalization & Personalized Marketing Solutions

Real-time personalization connects all touchpoints to deliver the right content at the right moment. Using algorithms, AI-powered personalization and dynamic segmentation, we help brands deliver more relevant experiences, increasing engagement and driving revenue growth.  

 

Let’s talk

AI-Powered Real-Time Personalization for Dynamic Customer Experiences

Real-time personalization enables brands to provide customized experiences precisely when they matter most. Rather than relying on static segments or pre-planned journeys, AI personalization adapts messaging, offers, and recommendations based on live behavioral signals. This shift dramatically improves relevance and drives deeper engagement.  

Advanced data processing and decisioning engines - supported by real time personalization software - make personalization a seamless part of every touchpoint, including website interactions, mobile interactions, in-app interactions, email interactions, and offline interactions. The result is an intuitive, consistent, and uniquely tailored customer experience journey enabled through personalized marketing solutions.   

What holds brands back from real-time personalization?

Reactive rather than proactive real-time personalization

Many organizations rely on generic content or static rules, only personalizing after users take certain actions, which is a reactive rather than proactive approach. This reactive approach fails to engage users when personalization could have the greatest impact.

Limited behavioral data integration

Effective real-time personalization requires integrating data from multiple touchpoints, including website interactions, mobile apps, CRM, and transactional systems. Many companies lack proper integration, reducing the effectiveness of personalized marketing solutions and limiting the potential of AI personalization.

Complexity of dynamic content creation in personalization marketing

Building adaptive experiences in real time requires sophisticated logic and content management processes. Companies often struggle with the complexity of delivering seamless experiences across channels.

Insufficient performance measurement

Without robust analytics and monitoring tools, it is difficult to evaluate which personalization tactics are driving engagement and conversions. This leaves opportunities unexploited.

Deliver the right experience and turn moments into revenue

Schedule a meeting

Where our real-time AI Personalization & Personalized Marketing Solutions help the most?

Dynamic Content Delivery

Provide personalized content in real time based on user behavior, preferences, location, and device. Tailor each interaction to maximize engagement and relevance.

Personalized Customer Journeys

Create adaptive journeys that evolve with every customer action. These journeys maintain consistency across channels while providing individualized experiences.

Behavioral Analytics and Insights

Analyze clicks, page views, purchases, and engagement patterns to anticipate user needs and inform personalization strategies.


Real-Time Segmentation and Targeting

Use real-time data to segment users dynamically and deliver precise, context-aware messaging that drives conversions.


Integration with Marketing Automation

Combine personalization engines with automated workflows to send timely, highly relevant communications across multiple touchpoints.


A/B/x Testing and Iterative Optimization

Test variations of dynamic content to identify the most effective elements. Continuous improvement increases engagement, loyalty, and ROI.

Performance Monitoring and Dashboards

Use real-time dashboards to track personalized campaign performance and adjust campaigns quickly for optimal impact.

Team Enablement and Training

Train teams to create, manage, and optimize real-time personalization strategies to ensure internal ownership and long-term capability building.

Predictive Personalization

Leverage AI and predictive analytics to recommend content, products, or offers and increase customer satisfaction and repeat purchases.

90-day framework to deliver ROI

Our approach helps brands unify loyalty interactions across online and offline touchpoints. This creates a seamless engagement ecosystem that increases frequency, retention, and lifetime value in just 90 days.

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We select 10-12 high-impact use cases to deliver ROI

 
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Dynamic Homepage Banner

Shows personalized banners based on segment, location, or behavior. Improves relevance from the first second. 

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Personalized Product Recommendations

Displays tailored product suggestions based on browsing, purchase history, and affinity models. Lifts conversion and AOV. 

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Behavior-Based Popups

Triggers contextual popups depending on intent signals. Reduces bounce and boosts conversions. 

 

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Exit-Intent Personal Offer

Displays a dynamic offer or content to prevent abandonment. Recovers otherwise lost users. 

 

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Personalized Search Results

Prioritizes items based on the user’s profile and predicted preferences. Shortens the path to finding the right product. 

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Real-Time Cart Value Upgrade

Suggests items that help the user reach free-shipping or discount thresholds. Drives higher basket sizes. 

 

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Product Discovery Nudges

Shows subtle prompts encouraging users to explore more categories. Increases browsing depth and engagement. 

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Free Shipping Threshold Notification

Displays real-time progress toward free shipping. Encourages extra items in cart. 

 

Talk to our Loyalty & Personalization Expert!

Whether you’re building your first customer engagement strategy or looking to elevate an existing loyalty program, it all starts with a conversation. Our Loyalty & Personalization Expert! will help you identify growth opportunities, pinpoint quick wins, and outline a practical roadmap with realistic KPIs to strengthen retention, increase customer value, and improve overall experience.

Dominik Królikowski Loyalty & Personalization Senior Advisor
The world’s leading brands run on our ecosystem

FAQ: Real-Time AI Personalization & Personalized Marketing Solutions

Why do companies struggle with implementing real-time personalization?

 Most organizations rely on static segmentation, siloed data, and manual targeting. Without real time personalization, unified customer profiles, and automated decisioning, brands cannot deliver relevant experiences at the exact moment they matter.

How does AI improve personalization?

 AI personalization uses machine learning to analyze behavior, predict intent, and deliver highly relevant content in milliseconds. This dramatically increases engagement, conversions, and customer satisfaction compared to traditional rule-based targeting.

What is generative AI personalization?

 Generative AI personalization creates dynamic, on-the-fly messages, product recommendations, and variations of content based on real-time context. It allows brands to scale hyper-personalized experiences without manually producing endless assets.

What are the key benefits of real-time personalization software?

 Real time personalization software enables instant decisioning, adaptive customer journeys, behavior-triggered messaging, and seamless omnichannel experiences. It improves relevance, reduces churn, and increases revenue per customer.

How do personalized marketing solutions increase conversions?

 Personalized marketing solutions tailor content, offers, and recommendations to each user in real time. When messaging aligns with intent and context, engagement and conversion rates increase significantly.

Can your platform integrate with my existing martech stack?

 Yes. Our solutions integrate smoothly with CDP, CRM, CMS, e-commerce platforms, and marketing automation systems. We connect personalization engines, AI models, and behavioral data sources using APIs and ready-to-use connectors.

How do you measure the ROI of AI-powered personalization?

 We track uplift in key KPIs such as engagement, conversion rate, AOV, repeat purchase rate, retention, and revenue contribution. Real-time dashboards reveal exactly how AI-powered personalization impacts business outcomes.

Is data used for personalization secure and GDPR-compliant?

 Absolutely. All data used for real-time and AI-driven personalization follows strict GDPR and privacy requirements. We ensure consent control, anonymization, encryption, and role-based access.

Can real-time personalization scale across multiple markets and touchpoints?

 Yes. Our architecture supports global personalization with multi-language and multi-market scalability. Experiences remain consistent across channels — web, mobile, app, email, and offline touchpoints.