Data & AI
We turn complex data into clear insights, helping leaders make smarter decisions and drive growth.
Omnichannel & AI: Consistent Personalization That Boosts Sales
Our proven Strategy → Technology → Operations methodology delivers 15-20% revenue increases, turning fragmented customer interactions into seamless, profitable relationships.
Omnichannel builds true customer & brand relations
Brands that deliver a seamless experience across channels see stronger relationships and bigger results. Research shows omnichannel campaigns drive purchase rates up to 287% higher, and companies with strong omnichannel strategies grow revenue nearly 3× faster than those with weak ones. When combined with personalization - 80% of consumers say they’re more likely to buy from brands that tailor experiences - omnichannel becomes the key to turning transactions into lasting trust.
Why are brands investing in Omnichannel & AI?
We help you grow faster with data, automation, and AI-powered customer experiences that boost loyalty, efficiency, and ROI.
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Personalization
is new standard
Personalization
is new standardThe era of one-size-fits-all communication is firmly behind us. Today’s consumers expect brands to understand them on a deeper level, tailoring interactions to individual needs, moods, and contexts. Research from Epsilon shows that 80% of consumers are more likely to purchase when brands provide personalized experiences, making personalization one of the most powerful levers of growth. This isn’t just about addressing someone by name in an email — it’s about delivering meaningful, relevant, and timely interactions at every touchpoint.
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Omnichannel: connecting the dots
Omnichannel: connecting the dotsTrue personalization reaches its full potential when it is seamlessly integrated across multiple channels. Customers today move fluidly between digital platforms, social networks, physical stores, and service points, expecting the brand voice and experience to remain consistent throughout. Companies with strong omnichannel strategies see annual revenue growth of 9.5%, compared to just 3.4% for those with weak or fragmented approaches, according to Digital Commerce 360.
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AI-Driven: turning data into value
AI-Driven: turning data into valueArtificial intelligence is redefining the boundaries of personalization. By leveraging predictive analytics, automated decisioning, and real-time data processing, AI enables brands to anticipate customer needs rather than merely react to them. Deloitte Digital found that companies using AI in their marketing strategies report 22% higher ROI, a reflection of better timing, sharper targeting, and more efficient allocation of resources.
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From transactions to relationships
From transactions to relationshipsBehind the data and impressive growth metrics lies the real outcome: lasting loyalty. Omnichannel personalization ensures that customers don’t just buy once but return because they feel recognized and valued. Every consistent and relevant interaction reinforces the relationship, turning occasional buyers into advocates and brand loyalists. The business impact is undeniable — but the deeper value lies in building connections that endure beyond a single purchase cycle.What areas can we help
Channel Silos
Discount Dependency
Fragmented Customer Profiles
Poor Timing
Attribution Gaps
Compliance Risks
Channel Silos
Disconnected e-commerce, retail, and service channels lead to inconsistent communication and missed opportunities. We unify them into one orchestrated journey.
How RITS Delivers Omnichannel & AI Environment
Integrated technology stack for customer engagement and retention
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Customer Profiles & Journeys
Customer Profiles & JourneysComplete view of customer data and automated touchpoint management. Increases customer lifetime value by 15-25% through unified customer understanding and journey optimization.
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Points & Rewards System
Points & Rewards SystemActivity tracking and reward distribution across all channels. Boosts program engagement by 30-40% with instant rewards and tier progression.
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Integration & Reporting
Integration & ReportingSystem connections and business intelligence dashboard. Optimizes program ROI by 25-45% through connected systems and performance insights.
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Offers & Recommendations
Offers & RecommendationsPersonalized content and targeted promotions for each customer. Drives 20-35% higher redemption rates through personalized offers and content.
A Complete Ecosystem:
From Strategy to Day-to-Day Operations
Together, we can bring any project to life. We offer comprehensive services –
from consulting and implementing advanced systems to ongoing maintenance.
Virtual Coffee
A short talk and demo. We share best practices, show example screens, and choose quick wins together.- Inspiration and benchmarks
- 3–5 tailored use cases
Zero Workshop
We define the 90-day ROI plan: processes, data, integrations, and KPIs. A clear starting scope.- Backlog and data map
- Step-by-step implementation plan
MVP (4-6 weeks)
We launch the first processes and key integrations. Users test in real life.- Ready-made screens and automations
- KPI dashboard and baseline
Operation & Scaling
We expand to new departments and channels, automate feedback loops, and reduce costs.- Structured rollouts with clear training for teams.
- A dedicated expert team (“Factory”) ensuring continuous improvement.
We rely on advanced technologies
Technology partnerships allow us to access the necessary competencies and certifications by benefiting from the invaluable capabilities of AWS, Oracle, Salesforce, Synerise, Creatio.
When Challenges
& Opportunity Can’t Wait
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01
Matching products to regulationsMatch products to customer needs (e.g., recipe-based recommendations), driving additional purchases.
Result: +15% increase in cross-sales.
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02
Rolling promotionAutomated step-discount campaigns that increase urgency and conversion within days.
Result: +22% conversion in 30 days.
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03
Basket trigger promotionActivate promotions based on basket value or items to maximize upsell opportunities.
Result: +12% higher average order value (AOV).
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04
Propensity outreachTarget customers with the highest likelihood to buy, based on predictive scoring.
Result: +18% conversion rate (CR).
When is it worth contacting us?
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Data scatteredCustomer retention
when buyers purchase once but rarely return, it signals a gap in engagement.
Data scattered
Customer retention
when buyers purchase once but rarely return, it signals a gap in engagement.
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Slowprocesess
Drive engagement
When newsletters, push notifications, or mobile campaigns bring little response.
Slow
procesess
procesess
Drive engagement
When newsletters, push notifications, or mobile campaigns bring little response.
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Competition Gets AheadNo rewards program
Without structured incentives or personalized rewards, customers lose interest quickly.
Competition Gets Ahead
No rewards program
Without structured incentives or personalized rewards, customers lose interest quickly.
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CRM is a bottleneckLack of ROI
When current initiatives consume resources but don’t deliver measurable results
CRM is a bottleneck
Lack of ROI
When current initiatives consume resources but don’t deliver measurable results
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Business demands AIYou want to use artificial intelligence to optimize your business processes
Business demands AI
You want to use artificial intelligence to optimize your business processes
Talk with our expert about Marketing Automation
Whether you are just starting with automation or looking to optimize existing campaigns, it all begins with a conversation. Our expert will help you understand the potential, select the right setup for your business, and identify quick wins that deliver measurable ROI..jpg?width=1440&height=1091&name=image%2082%20(1).jpg)