Data & AI
We turn complex data into clear insights, helping leaders make smarter decisions and drive growth.
Next-Gen Loyalty Programs Stronger Engagement and Higher Revenue
Today’s customers do not expect only discounts. They expect experiences that are tailored, consistent, and bring real value. That is why we design next-generation loyalty programs – based on data, personalization, and integrated technology.
Why Personalization and Consistency Are Key to Customer Loyalty
Personalization is not an advantage or an add-on today, but a market standard. The data shows this clearly. As many as 71% of consumers declare that they expect tailored offers, and 76% feel disappointed when they are missing.
A customer notices when a brand understands their needs, can predict the next step, and provides a consistent experience across every channel (online store, mobile app, point of sale, or partners). Remember that by reaching your audience through multiple channels, you achieve 1.7 times higher sales. Loyalty is not born by chance. It is the result of a consistently designed and implemented strategy.
Why are brands investing in loyalty right now?
We help you grow faster with data, automation, and AI-powered customer experiences that boost loyalty, efficiency, and ROI.
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Prioritize a
great experience
Prioritize a
great experience71% of customers expect personalization, yet 76% feel disappointed when it’s missing. This shows that loyalty programs can no longer be reduced to a system of collecting and redeeming points. Instead, they must act as carriers of context - delivering relevance, recognition, and value at the right moment. 
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Real-time
experience
Real-time
experience70% of millennials expect AI, AR, or chatbots to be part of the shopping experience. This means customer loyalty must be built here and now. Consumers are no longer willing to wait — they want their interactions to be instant, personalized, and consistent across every channel.
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Omnichannel wins
Omnichannel winsOmnichannel customers spend 1.7× more than single-channel shoppers. Modern loyalty programs weave personalization into every touchpoint, from discovery to purchase to post-sale, ensuring seamless experiences that drive higher spend.
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The power of first-party data
The power of first-party dataWhile the numbers are impressive, the real story lies in customer experience. Every percentage point of retention represents human decisions — whether customers feel recognized, valued, and understood. Research shows that improving retention by just 5% can increase profits by up to 50%, and in certain industries the effect can be as high as 90%. This underlines that behind every KPI are emotions and experiences that determine whether a brand simply makes a sale or builds a relationship. Marketing automation is the enabler, but loyalty is the destination.What areas can we help
Low retention and high churn
"Only on discounts" program
Data silos
Lack of channel consistency
Unclear economics
Operational complexity
No mechanisms to reward and engage customers.
Low retention and high churn
Many organizations struggle with a lack of clear progression, which leads to declining motivation and disengagement. We address this by creating transparent development paths that show every individual how they can grow within the organization. At the same time, we provide tangible reasons to stay engaged and return — from meaningful opportunities and recognition to measurable milestones. The result is a motivated workforce that sees their future, feels valued, and contributes with energy and commitment.
How RITS Delivers Loyalty Program Excellence
Integrated technology stack for customer engagement and retention
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Customer Profiles & Journeys
Customer Profiles & JourneysComplete view of customer data and automated touchpoint management. Increases customer lifetime value by 15-25% through unified customer understanding and journey optimization.
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Points & Rewards System
Points & Rewards SystemActivity tracking and reward distribution across all channels. Boosts program engagement by 30-40% with instant rewards and tier progression.
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Integration & Reporting
Integration & ReportingSystem connections and business intelligence dashboard. Optimizes program ROI by 25-45% through connected systems and performance insights.
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Offers & Recommendations
Offers & RecommendationsPersonalized content and targeted promotions for each customer. Drives 20-35% higher redemption rates through personalized offers and content.
A Complete Ecosystem:
From Strategy to Day-to-Day Operations
Together, we can bring any project to life. We offer comprehensive services –
from consulting and implementing advanced systems to ongoing maintenance.
Virtual Coffee
A short talk and demo. We share best practices, show example screens, and choose quick wins together.- Inspiration and benchmarks
- 3–5 tailored use cases
Zero Workshop
We define the 90-day ROI plan: processes, data, integrations, and KPIs. A clear starting scope.- Backlog and data map
- Step-by-step implementation plan
MVP (4-6 weeks)
We launch the first processes and key integrations. Users test in real life.- Ready-made screens and automations
- KPI dashboard and baseline
Operation & Scaling
We expand to new departments and channels, automate feedback loops, and reduce costs.- Structured rollouts with clear training for teams.
- A dedicated expert team (“Factory”) ensuring continuous improvement.
We rely on advanced technologies
Technology partnerships allow us to access the necessary competencies and certifications by benefiting from the invaluable capabilities of Oracle, Salesforce, Synerise, Creatio.
Use Cases - 16 pre-built scenarios with results
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01
Points for purchases+28% frequency
Thresholds by margin and category.
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When is it worth contacting us?
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Data scatteredCustomer retention
when buyers purchase once but rarely return, it signals a gap in engagement.
Data scattered
Customer retention
when buyers purchase once but rarely return, it signals a gap in engagement.
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Slowprocesess
Drive engagement
When newsletters, push notifications, or mobile campaigns bring little response.
Slow
procesess
procesess
Drive engagement
When newsletters, push notifications, or mobile campaigns bring little response.
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Competition Gets AheadNo rewards program
Without structured incentives or personalized rewards, customers lose interest quickly.
Competition Gets Ahead
No rewards program
Without structured incentives or personalized rewards, customers lose interest quickly.
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CRM is a bottleneckLack of ROI
When current initiatives consume resources but don’t deliver measurable results
CRM is a bottleneck
Lack of ROI
When current initiatives consume resources but don’t deliver measurable results
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Business demands AIYou want to use artificial intelligence to optimize your business processes
Business demands AI
You want to use artificial intelligence to optimize your business processes
Talk with our expert about Loyality & Personalization
Whether you are just exploring your first loyalty initiative or looking to scale an existing personalization strategy – it all starts with a conversation.
Our expert will help you understand the potential, choose the right model of collaboration, and identify quick wins that drive measurable results.
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