DocuMind

We solve everyday business
challenges with DocuMind LLM

From knowledge sharing to customer service – our modules address your company’s biggest pains. We deliver proven solutions, backed by strategy, technology, and day-to-day operations.

Bento Cards - company knowledge in one place

TOUCH

Company knowledge in one place

The system catalogs and indexes all documents, creating a central knowledge base. Employees quickly find the information they need, and answers are documented and always up to date thanks to automatic versioning.
Business impact: reduction in information search time by up to 70%.

TOUCH

Higher level of customer service

Consultants and chatbots receive accurate answers in real time, without hallucinations. The system integrates with CRM and call centers and supports multi-channel service.
Business impact: lower customer service costs and higher NPS.

TOUCH

Consistent communication throughout the company

Updates in documents are immediately visible in the system's responses. No more conflicting information between departments – everyone works with the same data.
Business effect: elimination of the risk of wrong decisions.

TOUCH

Faster onboarding of new employees

New employees can ask questions in natural language and immediately receive contextual answers from regulations and procedures. The adaptation process is shorter and less burdensome for the team.
Business impact: new employees reach full productivity faster.

TOUCH

Multilingual documentation at no cost

The system automatically translates instructions and guides into local languages while maintaining industry-specific terminology. This supports international organizations and regulated sectors (e.g., pharmaceuticals, law).
Business impact: reduced translation costs and consistent global documentation.

TOUCH

Compliance and security

Automatic document versioning and change tracking prevents working on outdated files. Full control over permissions and response auditing.
Business impact: minimization of audit risk and regulatory penalties.

Benefits from the very beginning

Cooperation models & long-term plan

RAG Readiness Workshop

Together, we identify key
knowledge sources, processes, and users who will benefit from implementing DocuMind LLM.

PoC on
your data

Within 2–3 weeks, we prepare a prototype based on the documents you select.

Quick
Wins

We deliver a solution that can be implemented quickly with immediate business value, e.g., in customer service support or onboarding.

Outsourcing & Managed Services

We scale your teams and keep your systems running smoothly.

Staff
 Augmentation

Flexible support with skilled professionals for enhanced team capabilities.

Dedicated Team

Comprehensive project support through dedicated teams aligned with specific client needs.

Project-Based Outsourcing

Efficient project outsourcing for optimized resource allocation and success.

Build-Operate Transfer (BOT)

Efficient project outsourcing for optimized resource allocation and success.

Managed Services Model

Ongoing support and management for sustainable IT solutions.

Hybrid Model

Customized collaboration models combining flexibility and optimization.

Cooperation Model:
From Strategy to Day-to-Day Operations

Together, we can bring any project to life. We offer comprehensive services –
from consulting and implementing advanced systems to ongoing maintenance.

STEP 1

Virtual Coffee

A short conversation to understand your goals and explore first ideas together.

What you get: A recap of insights and a proposal for a Zero Workshop.

STEP 2

Zero Workshop

We shape the first concept, outline priorities, and agree on a clear starting point.

What you get: A concise plan and an offer for an MVP within 48 hours.

STEP 3

MVP (4-6 weeks)

We build a first version to test assumptions quickly and see how it works in practice.

What you get: A working MVP with an evaluation and a proposal for next steps.

STEP 4

Operation & Scaling

After MVP, you decide: move forward with a full project offer, or continue in an agile MVP model to grow step by step.

What you get: A clear delivery proposal or an agile roadmap with ongoing support and improvements.

Faster customer service
at an insurance company - real life use case

One of our clients in the insurance sector was facing increasing complexity in policy documents and procedures. Consultants needed many minutes to find the right information, and customers often received inconsistent answers.

The implementation of DocuMind LLM based on RAG architecture allowed documents and CRM to be integrated into a single search system. Consultants gained the ability to ask questions in natural language and receive data-driven answers – always with citations and an audit trail. The result: average response time (TTR) reduced by 32%, consistent communication across multiple channels, and fewer escalations to specialists.

Talk to our DocuMind LLM expert

Whether you are just considering your first RAG implementation or want to scale your existing solutions, it is worth starting with a conversation. Our expert (Head of AI Solutions) will help you understand the potential of DocuMind LLM in your organization, identify quick wins, and prepare an implementation plan with realistic KPIs.

Andrzej Juszczyk Cloud & data director

FAQ - DocuMind LLM

How does DocuMind LLM differ from standard chatbots or search engines in a company? DocuMind LLM combines language models with RAG (Retrieval-Augmented Generation). This ensures that answers are always based on your documents and company data, not on the model's general knowledge. The system eliminates the risk of so-called "hallucination" and provides consistent, documented information with source citations.

What processes in the company does Backoffice LLM support? DocuMind LLM streamlines, among other things: knowledge and documentation management, communication between departments, customer service, onboarding of new employees, documentation translation and multilingual support, ensuring regulatory compliance and security.

How long does it take to implement DocuMind LLM? You will see the first results after just 2–3 weeks in the form of a Mini-PoC (e.g., Q&A on selected documents).
Full implementation, including integration of multiple sources, data preparation, testing, and production rollout, takes approximately 18 weeks on average.

Is DocuMind LLM secure? Yes. DocuMind LLM supports data encryption, access control (RBAC/ABAC), compliance with ISO 27001 and SOC2 standards, as well as on-premise or EU-only cloud implementations.
Each response includes source citations and is logged, ensuring a complete audit trail and transparency. 

What systems can DocuMind LLM be integrated with? We connect to popular knowledge sources and tools such as SharePoint, Confluence, CRM, Jira, and Google Drive. The system also supports integration with CRM, call centers, and APIs, enabling the use of knowledge across various customer service channels.

How to measure the effects of implementation? Key indicators include:
70% reduction in information search time, 50% reduction in document and letter preparation time, 20–35% increase in service and back-office team productivity, +8 p.p. increase in NPS in customer service, elimination of erroneous decisions resulting from inconsistent data.

Make decisions faster with DocuMind LLM

We solve everyday business
challenges with DocuMind LLM

Talk to our advisor about DocuMind LLM
and see how it can improve work in your organization.