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Our offer
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Data & AI
We turn complex data into clear insights, helping leaders make smarter decisions and drive growth.
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Agentic CRM & Workflows
We reinvent sales, service, and operations with AI-driven CRM and seamless workflows.
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Loyality & Personalisation
We create loyalty ecosystems that build trust, boost retention, and grow customer value.
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AI AGENTS
We embed intelligence across the enterprise, automating sales, service, IT, HR, and compliance to speed up processes.
Cooperation models
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Staff augmentation
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Managed services
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Dedicated team
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Project based outsourcing
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Build-operate transfer
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Hybrid model
Our products
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Why Rits?
We deliver expert-crafted tech solutions tailored to your biggest challenges - with proven ROI, real case studies, and measurable results. You get impact, not promises.
Industries
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Technology
Accelerate innovation with customized IT solutions designed to meet the evolving demands of the tech industry.
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Public & Utilities
Modernize public services and utilities with reliable, scalable IT services that boost transparency and efficiency.
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Banking
Strengthen your financial services with secure, efficient, and compliant IT systems tailored for modern banking.
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Media
Transform media operations with digital technologies that enhance content delivery, audience engagement, and monetization.
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Life science
Advance research and healthcare outcomes with IT systems that focus on compliance, data integrity, and operational efficiency.
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Retail
Reimagine retail with data-driven AI solutions that optimize the customer experience, streamline operations, and boost sales.
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Automotive
Drive digital transformation in the automotive sector with smart IT solutions that enhance manufacturing, logistics, and customer experience.
DATA & AI

Discover how Data & AI are transforming strategies into measurable growth.

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Partnership
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Data Cloud & Agentforce for smarter business
We provide comprehensive support for leveraging Salesforce to optimize sales, marketing, and customer service.
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Agentic CRM & Workflows
without limits
We build flexible CRM and business process automation environments using the low-code Creatio platform.
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AI-driven personalization
at scale
We create advanced analytics and marketing ecosystems with Synerise, integrating real-time data and AI.
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Loyalty CrowdTwist
for modern rewards
We design and implement modern loyalty programs with Oracle CrowdTwist to boost retention and customer value.
AGENTIC CRM & WORKFLOWS
Redefine customer management with self-optimizing, intelligent CRM ecosystems.
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Join us
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RITS Team
Meet the people behind our success: a team of passionate professionals committed to continuous development of excellence.
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How to join
Learn how to start your journey with RITS, from application to onboarding.
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Job offers
Discover exciting career opportunities and become part of a fast-growing global company.
LOYALTY & PERSONALISATION
Build meaningful relationships through data-powered loyalty and real-time personalisation.
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News & Events
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News
Stay up to date with the latest company updates, industry insights, and technology trends.
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Webinars
Join our expert-led webinars to explore current AI challenges, solutions, and IT innovations that are shaping the future.
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Blog & Knowledge hub
Gain expert perspectives and practical knowledge through articles, case studies, and industry analyses.
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Podcasts
Listen to in-depth conversations with tech leaders and innovators driving digital transformation.
AI AGENTS
Automate conversations, decisions, and workflows with human-like AI precision.
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Loyalty & Personalization

We create and implement comprehensive loyalty and personalization strategies that increase sales, improve customer experience, and build a long-term relationship with the brand.

Let’s talk

Why now?

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Growing expectations of personalization

71% of customers expect personalized experiences, and 76% are disappointed when they don't get them.
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The power of omnichannel

Omnichannel customers spend 1.7x more, and e-commerce is growing 2x faster than offline sales.
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Prioritize a great experience

Prioritize a great experience 50% of millennials expect AI, AR, and chatbots to improve their buying process.

Problems we can solve

Low loyalty and high churn
Low loyalty and high churn
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Fragmented communication
Underused marketing automation
Underused marketing automation
Disconnected channels
Disconnected channels
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Limited personalization
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Missing loyalty mechanics
problems-we-can-solve-img Low loyalty and high churn
Low loyalty and high churn Customers leave when loyalty programs and engagement mechanics are missing or poorly designed.

Our Offer

We help clients cut through complexity with a clear framework that delivers value.

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Loyalty Programs

We help you build loyalty programs that keep customers coming back — with tailored rewards, seamless e-commerce & CRM integration, and truly personalized communication.
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Marketing Automation 2.0

We help you engage customers at the right moment and channel - using AI, predictive analytics, and real-time decisions to drive measurable growth.
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Omnichannel Personalization

We help you deliver consistent, personalized experiences across every touchpoint — online and offline — to maximize conversions and increase customer lifetime value.
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They Trusted Us

From Loyalty to growth. AI-powered personalization and reward mechanics that boost retention, engagement, and revenue.

Extended Capabilities

Complementary strengths that enhance our core offer and create measurable business value.

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AI Strategy & Roadmapping AI Strategy & Roadmapping
AI Strategy & RoadmappingWe help organizations define priorities, select the right technologies, and design step-by-step AI adoption plans that deliver measurable impact.
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Data Architecture & Governance Data Architecture & Governance
Data Architecture & GovernanceWe organize and secure company data, build reliable repositories, and ensure transparency and compliance with industry regulations.
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System
Integrations System Integrations
System IntegrationsWe connect scattered tools and data sources into one cohesive ecosystem, eliminating silos and enabling seamless information flow.
Knowledge Management & Search
TOUCH
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Knowledge Management & SearchWe build central knowledge hubs where employees can instantly find accurate answers with full source transparency.
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Process Automation Process Automation
Process AutomationWe streamline repetitive workflows and automate manual tasks, reducing costs and freeing teams to focus on high-value work.
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AI Agents & Virtual Assistants AI Agents & Virtual Assistants
AI Agents & Virtual Assistants

We design AI agents that support employees and customers in real time – from task execution to customer service automation.

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AI Training & Adoption AI Training & Adoption
AI Training & Adoption

We train teams to effectively use AI in their daily work, ensuring fast adoption and long-term business benefits.

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Continuous Support & Optimization Continuous Support & Optimization
Continuous Support & Optimization

We provide ongoing care, updates, and optimization so AI solutions evolve with your business needs.

Work With Us

Tell us your business objectives
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Cooperation Model:
From Strategy to Day-to-Day Operations

We start small, validate quickly, and scale only what works — making every step practical and valuabe.

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STEP 1
Virtual Coffee
A short conversation to understand your goals and explore first ideas together.

What you get: A recap of insights and a proposal for a Zero Workshop.
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STEP 2
Zero Workshop
We shape the first concept, outline priorities, and agree on a clear starting point.

What you get: A concise plan and an offer for an MVP within 48 hours.
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STEP 3
MVP (4-6 weeks)
We build a first version to test assumptions quickly and see how it works in practice.

What you get: A working MVP with an evaluation and a proposal for next steps.
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STEP 4
Operation & Scaling
After MVP, you decide: move forward with a full project offer, or continue in an agile MVP model to grow step by step.

What you get: A clear delivery proposal or an agile roadmap with ongoing support and improvements.

Partnerships & Technology Ecosystem

We deliver value on top of world-class platforms and technologies — combining our expertise with trusted ecosystems to accelerate your transformation.

FAQ - Loyalty & Personalization

How long does it take to launch a loyalty program? Most clients see a pilot go live in 8-12 weeks, with measurable impact on retention and engagement within the first 90 days.
Do we need to change our existing CRM or tools? Not necessarily. We integrate with your current CRM, e-commerce, and marketing stack, extending their capabilities with AI and automation.
How do you measure the success of loyalty and personalization? Through clear KPIs like retention, repeat purchases, customer lifetime value, conversion rates, and engagement uplift.
What industries benefit most from loyalty and personalization? Retail, e-commerce, telecom, banking, insurance, travel, and CPG all benefit - especially where competition is high and customer engagement is critical.
How customizable are loyalty programs? very program is tailored to your audience and business goals - from reward mechanics and segmentation to omnichannel touchpoints.
What makes your approach different from other providers? We combine strategy, technology, and operations. That means not just a platform, but a full ecosystem - from design and integration to ongoing optimization and ROI measurement.

Talk to our Loyalty & Personalization Expert!

From designing you first loyalty program to scaling omnichannel personalization, it all starts with a conversation. Our expert will help you choose the right engagement model, connect data and channels, and identify strategies that increase retention, boost conversions, and strengthen long-term customer relationships.
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Arkadiusz Seredyn Executive Vice President Scale & Growth